Privacy Policy

Mercure Sunshine Coast Kawana Waters

This Privacy Policy explains how Mercure Sunshine Coast Kawana Waters (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Use of Your Personal Information

We may use your Personal Information for the following purposes:

  • To manage your reservation and booking

  • To manage and deliver your stay at our hotel

  • To improve our services and better understand guest needs

  • To communicate with you regarding your stay, including confirmations, service messages, newsletters, promotions, and marketing related to Mercure Sunshine Coast Kawana Waters

  • To secure and improve our website and systems

  • To comply with legal and regulatory obligations

You may opt out of marketing communications at any time using the unsubscribe link provided.

Collection of Personal Information

General Information

We may collect anonymous, non-identifiable information to analyse trends and improve our services, including:

  • Number of room nights booked and used

  • Guest origin and booking channels

  • Room rates and length of stay

  • Purpose of travel

  • Services used during your stay

Personal Information

Personal Information may include:

  • Name, date of birth, and contact details

  • Residential or postal address

  • Email address and telephone number

  • Identification details (such as passport or driver’s licence where required)

  • Payment and billing details

  • Company name (for business travel)

  • Vehicle registration details

We may also collect information relating to:

  • Dietary requirements

  • Room preferences

  • Accessibility needs

  • Stay history and services used

Personal Information may be collected when you:

  • Make a booking or enquiry

  • Check in or check out

  • Communicate with us before, during, or after your stay

  • Participate in promotions, surveys, or events

  • Book through third-party booking platforms or travel agents

We monitor public areas of the hotel via CCTV for safety and security purposes.

Website Data Collection

When you visit our website, we may collect information including:

  • IP address and server details

  • Date and time of access

  • Pages viewed and files downloaded

  • Referring website

  • Browser and device type

  • Location data

This information is used for security, analytics, and service improvement.

Links to Other Websites

Our website and digital communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Sensitive Information

Sensitive information includes health information or information about beliefs or memberships.

We do not collect sensitive information without your consent unless required or permitted by law. If collected, we will explain why it is required.

Disclosure of Personal Information

We may disclose Personal Information to trusted third-party service providers where necessary, including for:

  • Reservation and booking management

  • Payment processing

  • IT and system support

  • Security and compliance

We do not sell Personal Information.

Disclosure may occur where:

  • You have provided consent

  • It is reasonably necessary to provide requested services

  • Required or authorised by law

You may request that your Personal Information not be used for marketing purposes.

Overseas Disclosure

Personal Information may be disclosed to overseas booking platforms or service providers where required to manage your reservation. Disclosure is limited to what is necessary for that purpose.

Cookies and Analytics

Our website uses cookies and analytics tools (including Google Analytics) to improve functionality and user experience.

You may adjust your browser settings to refuse cookies; however, this may limit website functionality.

Targeted Advertising

You may see advertising related to Mercure Sunshine Coast Kawana Waters based on your website interactions. Third-party advertising providers may use cookies for this purpose.

Protection of Your Personal Information

We take reasonable steps to protect Personal Information from misuse, loss, unauthorised access, or disclosure, including secure systems, restricted access, and data protection measures.

We will destroy or de-identify Personal Information when it is no longer required, unless retention is required by law.

Access, Correction, or Deletion

You may request access to, correction of, or deletion of your Personal Information.

Requests can be made by contacting the hotel directly.

There is no charge for accessing your Personal Information.

Anonymity and Pseudonymity

Where practicable, you may interact with us anonymously. However, bookings cannot be made anonymously and identification and payment details are required at check-in.

Age Restrictions

We do not knowingly collect Personal Information from individuals under the age of 18.

Availability of This Privacy Policy

This Privacy Policy is available on our website or upon request.

Privacy Enquiries and Complaints

If you have questions or concerns regarding this Privacy Policy, or wish to make a complaint, please contact the hotel directly.

We will respond within a reasonable timeframe.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be published on our website.

Last updated: 30 January 2026